The Following Nissan Dealers are Open to Serve You

Following guidelines set by the Modified Enhanced Community Quarantine (MECQ) and General Community Quarantine (GCQ), Nissan dealers across the Philippines have resumed sales and service operations.

Ensuring the health and safety of employees and customers, Nissan dealerships will practice stringent health and safety protocols including regular disinfection as well as the observation of social distancing within the premises.

The following dealerships have been opened to serve Nissan customers:

Nissan dealerships opening from May 16 onwards:

• Nissan Sucat
• Nissan Batangas
• Nissan Southwoods
• Nissan Westgate Alabang
• Nissan Dasmarinas
• Nissan Sta. Rosa
• Nissan Clark
• Nissan Lipa
• Nissan Bohol
• Nissan Bataan
• Nissan San Pablo

Nissan dealerships opening from May 18 onwards:

• Nissan Global City
• Nissan Pangasinan
• Nissan Iloilo
• Nissan Commonwealth
• Nissan Baliuag
• Nissan Zamboanga City
• Nissan Mantrade
• Nissan Cabanatuan
• Nissan Davao
• Nissan North EDSA
• Nissan Marilao
• Nissan Matina
• Nissan Pasig
• Nissan Pampanga
• Nissan Tagum
• Nissan Otis Manila
• Nissan Taytay
• Nissan Baguio (service only)
• Nissan Quezon Avenue
• Nissan Sumulong Highway
• Nissan Shaw
• Nissan Bacolod

Chevrolet PH Re-Starts Dealer Operations

The Covenant Car Company, Inc. (TCCCI), the exclusive importer and distributor of Chevrolet automobiles and parts in the Philippines, has announced the resumption of business operations of Chevrolet dealerships in various regions, as select areas transition to the government-mandated Modified Enhanced Community Quarantine (MECQ) or General Community Quarantine (GCQ), while some cautiously implement a more localized quarantine.

Chevrolet Cagayan de Oro, Chevrolet GenSan, Chevrolet CamSur, and Chevrolet Ilocos Norte reopened last May 4 and 5, while the rest of the dealerships in Luzon, including Metro Manila, Visayas, and Mindanao scheduled the resumption of their sales and aftersales operations today.

Here is the list of Chevrolet dealerships that reopened last May 16, 2020:

Metro Manila

• Chevrolet Alabang
• Chevrolet Commonwealth
• Chevrolet Greenhills-EDSA
• Chevrolet Pasig

Luzon

• Chevrolet Batangas
• Chevrolet Carmona
• Chevrolet Dagupan
• Chevrolet Pampanga

Below is the list of Chevrolet dealerships that resumed business operations on May 18, 2020:

Metro Manila

• Chevrolet Makati (Service Center only)
• Chevrolet North EDSA
• Chevrolet Shaw

Luzon

• Chevrolet Cainta
• Chevrolet Imus Cavite
• Chevrolet Sta. Rosa

Visayas

• Chevrolet Bacolod
• Chevrolet Iloilo

Mindanao

• Chevrolet Davao

Chevrolet Makati’s Sales operations will resume on May 25, 2020, while Chevrolet Otis-Manila, Chevrolet Quezon Avenue, and Chevrolet Cebu-Mandaue will remain temporarily closed until further notice.

TCCCI encourages Chevy customers to schedule their dealership visit ahead of time, as the number of individuals inside the showroom and service area will be strictly managed. Customers may call the dealerships directly or call the 24/7 Chevy Hotline at 5328-2438 to book their appointments.

For Android users, customers may download My Chevrolet Connect App where they can easily book their vehicle service or test drive appointments.

TCCCI together with its Chevrolet dealer partners nationwide, are implementing stringent safety protocols in all showrooms and service centers to ensure the safety of its employees and customers amidst the national concern on the COVID-19 pandemic.

“We are taking all the necessary precautions to ensure the safety of the Chevrolet community. While our business continues to operate, the wellness of our employees and our customers during these extraordinary times remain our top priority,” said Atty. Alberto B. Arcilla, President and Chief Executive Officer of TCCCI.

The Chevrolet dealerships in the country are heightening their regular hygiene and sanitation protocols, and carrying out stricter regulations in sanitizing all Chevrolet vehicles entering and leaving the dealerships.

The following measures are progressively put in place in Chevrolet showrooms and service centers:

• Mandatory temperatures checks of employees and customers entering the dealership premises
• Mandatory wearing of protective equipment, including face mask, for all employees
• Alcohol dispensers or hand sanitizers are readily available in key areas of the dealership, including showroom and service reception areas
• Foot pad disinfectants are made available at the main entrance of the showroom and service workshop area
• Common areas inside the dealership, including customer and service lounges, transaction areas, meeting rooms, and restrooms are sanitized every two (2) hours and before and after business hours
• General cleaning and sanitation of dealerships at least once a week
• Chevrolet vehicles on display and test drive units are sanitized regularly
• Chevrolet vehicles and genuine parts delivered to the dealership are sanitized
• Brand new Chevrolet vehicles scheduled for delivery or vehicles set for service unit release are sanitized

Chevrolet is also implementing additional guidelines for the sanitation of all Chevrolet vehicles that are delivered to the dealership, brought in for service, or are scheduled for customer delivery. To ensure everyone’s safety, the vehicles are sanitized using recognized system products in the automotive industry.

Geely PH to Re-Open Sole Dealership on May 18

Sojitz G Auto Philippines (SGAP), the exclusive distributor of Geely vehicles in the Philippines is re-opening its sole showroom for both sales and service starting on Monday, May 18.

Located on North EDSA, the Geely dealership will be open from 8:30 AM to 5:30 PM. And despite the prevailing Modified Enhanced Community Quarantine (MECQ), they will be open Mondays to Saturdays for both sales and service, and Sundays for sales.

Like other car brands, the Geely showroom adheres to the government’s health and safety protocols to avoid the spread of the coronavirus. Measures include the daily disinfection of the dealership, temperature checks for employees and customers, foot bath on all entrances, provision of face masks for customers, and even car misting for all vehicles entering the premises.

Subaru PH Dealers Re-Open Starting Monday, May 18; Offers At Home Test Drives for Customers

Motor Image Pilipinas, the exclusive distributor of Subaru vehicles in the Philippines has announced that its company-owned dealer network will re-open starting Wednesday, May 20, while its franchise dealers will start resuming operations by Monday, May 18. The full list of dealers, operating hours, and re-opening dates is available below.

In line with Subaru’s focus on safety, stringent measures are in place to ensure the customers’ health and confidence.

Staff, customers and visitors are required to wear face masks and will have to undergo mandatory temperature checks accompanied by health declaration forms when they visit showrooms and service centers.

Those with body temperatures of 37.5 degrees Celsius and above will not be allowed to enter the premises and will be asked to seek medical attention. Entry and exit points at dealerships will be regulated, and the common areas will be limited. Sales consultation rooms, customer lounges, payment counters, parts and service areas and washroom facilities will be cleaned and sanitized twice a day. During this period, refreshments will only be served through disposable cups or in the form of bottled water.

To ensure safe distancing, the company is also limiting the number of customers in Subaru showrooms at any one time. Markers are in place to establish physical distancing of at least one meter. For test drives, a maximum of three people is allowed per vehicle: the customer, a sales consultant and a security personnel.

For aftersales services, customers are requested to schedule and confirm an appointment via phone or online before sending in their vehicles. Walk-ins are not permitted. Customers are strongly discouraged from waiting at service centers and should return to pick their vehicles up only after the job is completed. Customers are also advised not to bring their children along. All vehicles will be thoroughly sanitized before and after each job. Cashless payment options are encouraged. They have also released parts and service-related incentives.

For customers who wish don’t wish to travel to showrooms but are eager to try out a Subaru, MIP’s “At Home Test Drive” is still on-going. Interested customers may book their test drive slot through this website, or call their nearest showroom for a sales consultant to meet them. All vehicles are thoroughly sanitized before and after test drives.

More Mazda Dealerships Are Ready to Serve Under "New Normal" Conditions

Following the government’s easing of quarantine restrictions, Mazda Philippines is announcing the re-opening of its Luzon-based dealership network. Twenty Mazda dealers will be ready to serve customers starting tomorrow, building from the three that already re-opened in GCQ areas last May 5, 2020 (see full list below).

All Mazda dealerships will comply with health and safety guidelines set forth by the Department of Health as well as other regulations set by each dealership’s respective LGU. These measures include social distancing, wearing of face masks for dealer employees and customers, temperature checking, and regular sanitization of facilities and cars.

Like other brands, vehicle servicing will be done on a by appointment basis only.

Mazda dealerships open from May 16 onward

• Mazda Alabang (service only)
• Mazda Cabanatuan (service only)
• Mazda Dagupan (service only)
• Mazda Davao
• Mazda Greenhills
• Mazda Pampanga (service only)
• Mazda Tarlac (service only)

Mazda dealerships open from May 18 onward

• Mazda Alabang (sales and service)
• Mazda Cabanatuan (sales and service)
• Mazda Cavite
• Mazda Dagupan (sales and service)
• Mazda Iloilo
• Mazda Makati
• Mazda Pampanga
• Mazda Santa Rosa
• Mazda Tarlac

Mazda dealerships open from May 20 onward

• Mazda North EDSA
• Mazda Pasig
• Mazda Pulilan
• Mazda Quezon Avenue

Ford Re-Opens at These Locations Starting May 16

Ford Philippines is opening majority of its dealerships nationwide starting May 16, 2020 while observing strict safety and sanitary protocols to protect its customers and dealer employees.

Opening starting May 16 are Ford dealerships in:

• Baguio
• Cabanatuan
• Clark
• Dagupan
• Davao
• Global City
• Ilocos Norte (Sales)
• Iloilo
• Libis
• Otis Manila
• Pampanga
• Tarlac
• Tagum
• Zamboanga.

Those opening starting May 18 are Ford dealerships in:

• Alabang
• Balintawak
• Baliuag
• Batangas
• Cainta
• Calamba
• Cavite
• Commonwealth
• EDSA
• Laguna
• Makati
• Malolos
• Manila Bay
• Marikina
• Marilao
• Quezon Avenue
• Sta. Rosa
• Subic

Some Ford dealerships opening on May 16 and May 18 are operating on limited capacity depending on the quarantine restrictions mandated by their locality’s respective local government unit (LGU). Customers are advised to contact their nearest or preferred Ford dealership to schedule appointments in advance for both sales and service transactions.

Meanwhile, Ford Cebu and Ford Minglanilla will resume operations as soon as the enhanced community quarantine (ECQ) measures are lifted in those areas.

As part of the “new normal” of conducting business, Ford dealers are progressively rolling out measures to maintain a safe and sanitary environment in the showroom. These include conducting regular temperature checks for everyone entering the showroom, re-organization of the dealership floor to ensure social distancing, wearing of face masks and gloves for Ford dealer personnel at all times with a hazardous waste container onsite for proper disposal, enforcement of social distancing rules in all customer interactions, thorough disinfection of all Ford dealerships three (3) times a day, and availability of hand sanitizer dispensers and alcohol in the showroom.

On the sales and service side, Ford dealerships are also implementing a number of initiatives such as vehicle sanitation, remote sales support to give customers a first-hand shopping experience, and support for financing.

“As we open the majority of our Ford dealer network, we would like to assure our customers and dealer teams that their health and safety remain our top priority with safety and sanitary measures in place in our Ford showrooms,” said PK Umashankar, managing director, Ford Philippines.

Between May 1 to 15, 2020, 15 Ford dealerships have opened.

MG PH Re-Opens Dealerships Starting Today

MG dealers across the country have started to re-open as the government started easing quarantine protocols. Nine MG dealerships have opened today, May 16 with 5 more slated to re-open by Monday, May 18. See the full list below.

Adhering to the government’s strict health and safety protocols, MG dealerships will require an appointment for all service-related concerns. These can be done through the through the MG app or via the contact numbers below.

Moreover, for brand-new MG units, they will undergo a disinfection treatment system, where an atomized anti-bacterial solution fumigates and deeply penetrates areas of the car’s cabin such as the ventilation system, carpets, and cushions to kill bacteria in hard to reach places. It will also target, in particular, the air conditioning system of each car, removing bacteria, spores, mold, and micro-organisms. This treatment offers non-toxic, long-term protection against the regeneration of germs and microbes. The service will also be made available for existing customers for a minimal fee.

MG dealers re-opening on May 16:

• MG Alabang - 02 8553 6334 to 35, 02 8887 257
• MG Batangas - 0917 813 3270
• MG BF Paranaque - 0915 1432834, 0936 372 4859, 02 8720 8053
• MG Carmona - 0956 674 0126
• MG Commonwealth - 0998 556 6386, 02 8931 1411
• MG Cubao - 0915 681 0807, 02 8291 5754
• MG Dasmarinas - 0933 682 1900
• MG Lipa - 0956 268 6377, 043 8757 5484
• MG Sta. Rosa - 0932 871 1013

MG dealers re-opening on May 18:

• MG Pampanga - 0977 839 1286
• MG Iloilo - 0977 273 6882
• MG Tacloban - 0907 221 3483
• MG Cagyan de Oro - 0917 700 6999
• MG Davao - 0966 461 5722

PGA Cars to Go Appointment-Basis Only for Both Sales and Service

On Monday, May 18, 2020, the official and exclusive importer and distributor of Porsche, Audi, Lamborghini, and Bentley in the Philippines resumes physical sales and service operations of the four premium automotive brands as COVID-19 quarantine restrictions in some parts of the Philippines are eased.

PGA Cars, Inc. marks the resumption of Porsche’s, Audi’s, Lamborghini’s and Bentley’s physical operations with a strict compliance to health and sanitation protocols as it places priority on the health and safety of its clients, guests, and workforce. The restart of physical operations is complemented by the brands’ established virtual operations, some aspects of which have been recently bolstered by digital tools in response to new market conditions.

Besides continuing to observe hygienic measures practiced in Porsche, Audi, Lamborghini, and Bentley dealerships long before the quarantine—such as regular disinfection of facilities and vehicles, and providing hand sanitizers to all personnel—some of the steps to be taken during the restart are that servicing of vehicles will be done by appointment only, and that all vehicles accepted will be immediately disinfected upon arrival, as well as prior to releasing.

Also, all guests and employees entering the brands’ premises must first wear a mask, undergo a thermal check, remove their outer clothing, submit a health form, wash their hands, and go through a foot bath. Social distancing will be practiced as well, with the guidelines announced in signage around the facilities.

Clients who wish to visit the brands’ showrooms will have to book an appointment.

The re-opening of PGA Cars’ physical facilities for Porsche, Audi, Lamborghini and Bentley follows the four brands’ resumption of manufacturing operations in their home markets.

Upon the restart of PGA Cars’ brands’ physical operations, clients can check out the latest models from Porsche, Audi, Lamborghini, and Bentley. These models are properly documented and covered by the manufacturer’s warranty, as well as supported by world-class aftersales services with work performed by factory-trained and -certified technicians who have access to the latest equipment and necessary software updates.

More Honda Cars PH Dealerships Resume Operations Today

Honda Cars Philippines, Inc. (HCPI), announces the resumption of its dealer sales and after-sales operations starting May 16, 2020. Complete schedule and dealer contact details are available in the image below.

To ensure the overall well-being of customers and dealer associates, Honda Cars dealerships will implement strict health and safety protocols. This includes daily inspection and sanitation in high activity areas, such as the showroom floor, vehicle delivery, vehicle maintenance and repairs, and business transaction areas.

All customers and dealer associates will be scanned for body temperature before entering the dealership premises. Those with a body temperature of 37.5 degrees Celsius and above will not be allowed to enter.

Customers will be required to wear face masks while inside the dealership and must sanitize their hands before entering and while inside the dealership premises. Hand sanitizers will be available at strategic locations. Dealer associates will be required to wear prescribed PPEs.

Social distancing (at least one (1) meter apart) shall be observed throughout the dealership premises (showroom, service reception, customer lounges, cashiers, etc.). All common areas will have demarcation lines to ensure this is strictly followed.

Given the various community quarantine guidelines implemented nationwide, dealerships located in areas under Modified Enhanced Community Quarantine (MECQ) may have limited operating capacity once operations resume. With this, customers who plan to visit the dealership for sales or after-sales services are highly encouraged to contact their respective dealerships and schedule an appointment.  This is to ensure that customer related matters would be efficiently addressed by dealerships as operations transition to the “new normal”.

Ford PH Gears Up to Re-Open Dealerships After May 15

Ford dealerships across the Philippines are gearing up to re-open after May 15. While 15 dealerships have already opened in areas covered by the general community quarantine (GCQ), the rest, including those in Metro Manila will open under the guidelines set by the modified ECQ.

With that in mind, Ford dealers are rolling out measures to maintain a safe and sanitary environment in its showrooms such as conducting regular temperature checks for everyone entering the showroom, re-organization of the dealership floor to ensure social distancing, wearing of face masks and gloves for Ford dealer personnel at all times with a hazardous waste container onsite for proper disposal, enforcement of social distancing rules in all customer interactions, thorough disinfection of all Ford dealerships three times a day, and availability of hand sanitizer dispensers and alcohol in the showroom.

On the sales and service side, Ford dealerships are also implementing a number of initiatives such as vehicle sanitation, remote sales support to give customers a first-hand shopping experience, and support for finance and expired warranties.

Nissan PH Dealerships to be Disinfected Thrice Daily, to Provide Customers with Free Masks Upon Entry

With Nissan dealerships across the Philippines gearing up to re-open by May 16 (those in GCQ areas have resumed operations as early as May 6), the carmaker has announced new health and safety guidelines to control the spread of COVID-19.

Prior to opening, Nissan dealerships will be conducting a wall-to-wall disinfection of facilities, followed by thrice-daily sanitation of the facility. Dealer personnel will be provided with personal protective equipment (PPEs) in the workplace, such as face shields, face masks, and disposable plastic gloves.

Customers will likewise be requested also wear PPEs when entering dealership premises, and will be provided with complimentary face masks and plastic gloves if they have none. Measures such as contactless temperature checks, daily health monitoring of symptoms for employees, and limiting the number of people inside the dealerships will also be implemented.

Disinfection, sanitation, and physical distancing guidelines will also be implemented in sales and service operations. This covers activities such as test drives, product demonstrations, vehicle maintenance and delivery, road side assistance, as well as marketing activities.

For example, test drives will be limited to two people including the driver. Customer appointments will be prioritized over walk-ins. Online and telecommuting solutions for customer interactions are greatly recommended. Existing vehicle disinfection and sanitation procedures will become more strict and stringent.

The Nissan Customer Assistance Center will also be advising customers on the health and safety guidelines when they call in for service appointments or showroom visits.

“Even though we are entering a ‘new normal’ as an effect of the COVID-19 pandemic, our commitment to provide excellent customer service and experience remains the same. Our priority right now is to keep our customers and employees safe and healthy in our dealerships through these guidelines,” said Atsushi Najima, president and managing director of Nissan in the Philippines.

Suzuki Auto PH to Begin Home Delivery of New Vehicles

After almost a month-long halt in dealership operations, Suzuki Philippines Inc. (SPH) has finally re-opened some of its auto stores. And to take precautionary measures that will avoid the spread of COVID-19 among its employees and customers, SPH made sure to set forth Dealership Reopening Guidelines.

The auto company takes into consideration the safety of its employees and customers, and with that introduced “New Normal” business operation guidelines with the easy to remember: S.M.A.R.T.:

• Sanitize Thoroughly 
• Maintain Safe Distancing 
• Adhere Strictly
• Reach People Online
• Think Positive. 

Those who are looking to visit Suzuki dealerships are expected to follow these guidelines.

Suzuki Auto PH has gone a step further though, and asked their dealerships to adjust the layout with less vehicles on display to keep the showroom from getting too crowded. Moreover, they’re now encouraging customers to reach through their respective dealerships online presence, where things such as test drive requests, appointment bookings, and even loan applications can be done without visiting the dealership. Finally, customers can now opt to have their new full-sanitized Suzuki vehicle home delivered. If they still choose to pick their vehicle up, they are encouraged to come alone for the handover ceremony.

Exercising these guidelines is a leap towards prevention against COVID-19, but aside from a physical course of action, SPH understands that thinking positively is equally essential. Suzuki Philippines urges the community to distance ourselves from negativity, stay healthy and exercise regularly, and foster positive energy amid these challenging times.

This is How the "New Normal" Looks Like at Toyota Dealerships

As the Enhanced Community Quarantine transitions into the General Community Quarantine, Toyota Motor Philippines, together with its dealer network, gives us a first-hand look at how car dealers look like with the new health and safety procedures in place (check the list of open dealerships here).

These photos sent to us by Toyota Motor Philippines show their dealers operating in GCQ areas. It’s clear that not only do they check the temperature of customers and employees, but also perform regular disinfection of the entire facility, including the vehicles. Moreover, to ensure strict observance of social distancing, dealers changed the layout of showrooms and service reception areas. They will also control the number of persons inside the facility at any given time.

In light of this, customers are highly encouraged to set appointments before visiting the dealer to avoid any inconvenience. Dealers will only be accommodating confirmed service appointments which can be easily booked through the recently launched digital tool MyToyota PH.

“While we are facing challenging times, this also presents an opportunity to come back better and stronger, to review our current processes and find improvements, to constantly provide ever better products and services, and to make our team members’, customers’, and partners’ lives safer and more convenient.” says TMP President Mr. Atsuhiro Okamoto, “The new normal will take a while to get used to but together we can overcome this. Stay home, stay safe, and please observe precautionary measures if you need to go out. We are working hard to prepare our dealerships and ensuring that everyone will be safe upon their visit. We look forward to serving our valued customers again. See you in our dealerships!”

Volkswagen PH Modifies Dealer Operations as Part of "New Normal"

As the National Capital Region (NCR) and the rest of the country come closer to the day when the Enhanced Community Quarantine (ECQ) gets lifted and replaced by the General Community Quarantine (GCQ), Volkswagen Philippines has readied policies and specific practices in its dealership network to keep customers, its employees, and business partners protected.

In his message to dealer owners and executives, Volkswagen Philippines’ President Felipe Estrella urged dealerships that all steps be taken to comply with the safety protocols, guidelines and regulations issued by the government’s Inter-Agency Task Force on Emerging Infectious Diseases (IATF-EID).

“The current situation has transformed and altered the condition and behavior of the global population, businesses, the market, and the consumers in general. The sense and assurance of safety in gatherings, social contact, crowds and visits to establishments may never be the same in the near future as a result of the pandemic. The same will apply to our businesses, including our most valued dealerships,” Estrella explained.

“It will be very vital that we collectively create an environment wherein our customers’ safety, health and well-being are our utmost priority by the time we are allowed to operate and our customers are allowed to visit our dealerships once again. With this, we recommend certain guidelines, procedures and system in order to ensure our readiness and guarantee the safety of everyone,” Estrella stressed.

In this light, every customer who visits any Volkswagen dealership during the GCQ will have to practice the following in order to comply with the guide that is aimed to eliminate, if not minimize, exposure to the life-threatening virus:

• Wear a face mask throughout the visit.
• Before entry, body temperature will be checked, then alcohol will be sprayed onto hands. Customers who register body temperatures above 37 degrees Celsius will be informed that entry is not allowed and recommend to seek medical consultation.
• Shaking hands will be avoided, and physical distancing (at least one meter apart) will be strictly followed.
• At transaction tables, customers and sales and service personnel will not sit beside one another, but across the table. Thus, only two persons are allowed per table.
• At the showroom and vehicle service bays, customers and attendants shall maintain physical distance, even when inside the vehicle. 
• All facilities where customers may be in—or use—shall be regularly disinfected. Every transaction table will have alcohol or hand sanitizer.
• Touchless and cashless. Use of credit cards or online payments is highly recommended. 
• For those who would like to test drive, all vehicles will be fully sanitized and are guaranteed to be safe.
• For aftersales operations, customers must set service appointments, observe physical distancing, Service Advisors and personnel are required to wear personal protective gears and all tools used and vehicles before and after being serviced must likewise be disinfected.

All Volkswagen dealership personnel are also advised to follow and practice health and safety protocols for business operations as stipulated in the guidelines of the government’s GCQ and Volkswagen Philippines’ Dealership Sales and Aftersales Operations Guide and Recommendations, to make every customer’s visit to any Volkswagen dealership a safe move to the “new normal.”

As of May 4, 2020, Volkswagen Cagayan de Oro in Mindanao region, which is placed under GCQ, is already open from Mondays to Saturdays (9:00 AM to 4:00 PM).

Honda Cars PH Implements Strict Health, Safety Guidelines at Dealerships

Honda Cars Philippines, Inc. (HCPI), is resuming dealer sales and aftersales operations starting May 4, 2020, at selected Honda Cars Dealerships located in General Community Quarantine (GCQ) areas.

Aside from disinfecting its dealership facilities, HCPI is now implement safety protocols across at these dealerships, and others once the Enhanced Community Quarantine (ECQ) is lifted to ensure the health and safety of customers and dealer associates.

All customers and dealer associates will be scanned for body temperature before entering the dealership premises. Those with a body temperature of 38 degrees Celsius and above will not be allowed to enter.

Customers must wear face masks while inside the dealership and must sanitize their hands before entering and while inside the dealership premises. Hand sanitizers will be available at strategic locations. Dealer associates will be required to wear prescribed PPEs.

Social distancing (at least 1 meter apart) shall be observed throughout the dealership premises (showroom, service reception, customer lounges, cashiers, etc.). All common areas will have demarcation lines to ensure this is strictly followed.

Customers who plan to have their vehicles undergo Periodic Maintenance Service or avail of other aftersales services should contact their respective dealerships and schedule an appointment. This will not only help limit the number of people within dealership premises but will also help Honda dealers to efficiently address the needs of customers during these uncertain times.

Now Open: Your List of Operational Auto Dealers in GCQ Areas

Automotive dealerships and service centers have begun to open in areas covered by the General Community Quarantine (GCQ).

Implementing strict health and safety guidelines, we’ve compiled a list of confirmed dealerships that are open (and their operating hours, if provided) effective Monday, May 4, 2020.

Take note though that most, if not all, require customers to book an appointment (no walk-ins allowed).

UPDATE: Auto dealerships and service centers are expected to re-open after May 15 with the shifting of most areas to GCQ or under the guidelines of the MECQ.

Changan

• Butuan (8 AM to 5 PM)
• Cagayan de Oro (8 AM to 5 PM)
• General Santos (8 AM to 5 PM)

Chery

• La Union (8 AM to 5 PM)

Chevrolet

• Cagayan de Oro (8:30 AM to 5: 30 PM)
• General Santos (8 AM to 5:30 PM)

Ford

• Bohol (8AM to 5 PM)
• Butuan 8AM to 5 PM)
• Dipolog (8AM to 5 PM)
• Cagayan de Oro (8 AM to 5 PM)
• Dumaguete (8AM to 5 PM)
• General Santos (8AM to 5 PM)
• Ilocos Norte (Service Only, 8 AM to 5 PM)
• Isabela (8AM to 5 PM)
• Naga (Limited Capacity, 8 AM to 5 PM)
• Negros 8AM to 5 PM)
• Ormoc (8AM to 5 PM)
• Palawan (8AM to 5 PM)
• Roxas (8AM to 5 PM)
• Surigao (8AM to 5 PM)
• Tacloban (8 AM to 5 PM)

Foton

• Calapan (8 AM to 5 PM)
• Cam Sur (8 AM to 5 PM)
• General Santos (Service Only, 8 AM to 5 PM)
• Isabela (8 AM to 5 PM)
• La Union (8 AM to 5 PM)
• Palawan (8 AM to 5 PM)
• Tacloban (8 AM to 5 PM)

Honda

• Negros Occidental (8 AM to 5 PM)
• Cagayan de Oro (8 AM to 5 PM)
• General Santos (8 AM to 5 PM)

Hyundai

• TBA

Isuzu

• Bohol (8 AM to 5 PM)
• Butuan (8 AM to 5 PM)
• Cagayan de Oro (8 AM to 5 PM)
• Calapan (8 AM to 5 PM)
• Dipolog (8 AM to 5 PM)
• Dumaguete (8 AM to 5 PM)
• General Santos (8 AM to 5 PM)
• Iguig (8 AM to 5 PM)
• Isabela (8 AM to 5 PM)
• Leyte (8 AM to 5 PM)
• Naga (8 AM to 5 PM)

Kia

• Dumaguete (8 AM to 5 PM)
• Leyte (8 AM to 5 PM)
• General Santos (8 AM to 5 PM)
• Ozamiz (8 AM to 5 PM)
• Cagayan de Oro (9 AM to 4 PM)
• Iligan (9 AM to 4 PM)
• Butuan (9 AM to 5 PM)

Mazda

• Butuan (8 AM to 5 PM)
• General Santos (8 AM to 5 PM)
• Negros-Bacolod (8 AM to 5 PM)

MG

• TBA

Mitsubishi

• Avescor Motors, Inc. – Roxas (8 AM to 5 PM)
• Caleb Motor Corp. – Pili (8 AM to 5 PM)
• Fast Autoworld Phils. Corp – Ormoc (8 AM to 5 PM)
• Fast Autoworld Phils. Corp. - Cagayan de Oro (8 AM to 5 PM)
• Fast Autoworld Phils. Corp. – Dumaguete (8 AM to 5 PM)
• Fast Autoworld Phils. Corp. – Ozamiz (8 AM to 5 PM)
• Fast Autoworld Phils. Corp. – Tacloban (8 AM to 5 PM)
• Fast Autoworld Phils. Corp. – Tagbilaran (8 AM to PM) 
• Freeway Motor Sales of Cabanatuan Corp. – Isabela (8 AM to 5 PM)
• Freeway Motor Sales of Cabanatuan Corp. – Tuguegarao (8 AM to 5 PM)
• Maxi motors Corp. – Palawan (8 AM to 5 PM) 
• Mindanao Integrated Commercial Enterprises, Inc. – General Santos (8 AM to 5 PM)

Nissan

• Bohol (Service Only, 8 AM to 5 PM)
• Butuan (8 AM to 5 PM)
• Cagayan de Oro (Service Only, 9 AM to 5 PM)
• CamSur (9 AM to 5 PM)
• Dumaguete (8 AM to 5 PM)
• Gensan (8 AM to 5 PM)
• Isabela (8 AM to 5 PM)
• Palawan (8 AM to PM)
• Tacloban (Service Only, 8 AM to 5 PM)

SsangYong

• Butuan (8 AM to 5 PM)
• Cagayan de Oro (8 AM to 5 PM)
• General Santos (8 AM to 5 PM)

Subaru

• Cagayan de Oro (9 AM to 3 PM)
• General Santos (Service Only, 9 AM to 5 PM)

Suzuki

• Bohol (8:30 AM to 12 NN, 1 PM to 5 PM)
• Cagayan de Oro (9 AM to 3 PM)
• Calbayog (8 AM to 5 PM)
• Dumaguete (8 AM to 5 PM)
• General Santos (8:30 AM to 12 NN, 1 PM to 5 PM)
• Ilocos Norte (8:30 AM to 12 NN, 1 PM to 5 PM)
• Ilocos Sur (8 AM to 5 PM)
• Isabela (8 AM to 5 PM)
• Kalibo (8 AM to 5 PM)
• La Union (8:30 AM to 12 NN, 1 PM to 5 PM)
• Naga (8 AM to 5 PM)
• Ormoc (8 AM to 5 PM)
• Ozamiz (8:30 AM to 12 NN, 1 PM to 5 PM)
• Palawan (8 AM to 5 PM)
• Roxas (8 AM to 5 PM)
• SM General Santos (8:30 AM to 12 NN, 1 PM to 5 PM)
• Tacloban (8 AM to 5 PM)

Toyota

• Aklan (8 AM to 5 PM)
• Butuan (8 AM to 5 PM)
• Cagayan de Oro (8 AM to 5 PM)
• Calapan (8 AM to 5 PM)
• Calbayog (8 AM to 4 PM)
• Cam Sur (8 AM to 5 PM)
• General Santos (8 AM to 5 PM)
• Iligan (8 AM to 5 PM)
• Isabela (8 AM to 5 PM)
• Kidapawan (8 AM to 5 PM)
• La Union (8 AM to 5 PM)
• Negros Occidental (8 AM to 5 PM)
• Puerto Princesa (8 AM to 5 PM)
• Roxas (8 AM to 5 PM, Mondays to Fridays only)
• Tacloban (8 AM to 4 PM)
• Tagbilaran (8 AM to 5 PM)
• Tuguegarao (8 AM to 5 PM)
• Valencia (8 AM to 5 PM)

Volkswagen

• Cagayan de Oro (9 AM to 4 PM)

UPDATED: Kia PH to Open 6 Dealerships Starting Monday

UPDATE: The count is up to 7 open dealers (05/04).

Kia Philippines is preparing to re-open dealer operations once the government lifts the quarantine this May. The Ayala-owned Korean carmaker’s Philippine subsidiary is also putting in place measures that will ensure the health and safety of its employees, business partners, customers, and the general public.

“Kia Philippines completely supports our national government’s effort to stop the spread of the virus with the extension of the Enhanced Community Quarantine at critical locations until May 15, and with other areas placed under General Community Quarantine after April 30. Some dealers may resume operations but taking into account the adjustments needed to adhere to the ‘new normal’ of conducting business and person-to-person interaction,” said Manny Aligada, President of Kia Philippines.

The Kia Philippines’ Post-ECQ Dealer Preparation Guidelines involve a thorough checklist of what items and places should be cleaned, along with the type of cleaning agents and materials to be used. It covers procedures from the vehicles (display, test drive, and serviced) to the offices and customer and reception areas.

A 9-Step Guide to Facility Preparation was issued before allowing employees to report for work. This involved disinfecting all areas and maintaining regular sanitation practices, posting proper markings for physical distancing (about two meters), installing sanitizing and hand washing solutions at strategic locations, ensuring that all areas were properly ventilated, among other guidelines.

Moreover, Kia Philippines provided a 9-Step Guide for Employee Preparation which included assigning a Dealer Health and Safety representative to check on employees’ health with COVID-19 rapid test kits for administration to employees every two weeks, providing shuttle services or arrangement of car pools to avoid taking public transportation, subjecting each one to a thermal scan before entry and a ‘no mask, no entry policy,’ encouraging them to avoid handing out business cards or any material that may be a source of virus, among other regulations. The automaker will also be implementing flexible working hours, shifting or skeletal workforce and staggered break time schedules to keep the number of people in the office to a minimum.

Buying a Kia will still involve that personal touch, albeit with a few preventive measures. Customers who wish to view a unit of the vehicle they’re considering are advised to set an appointment with their Sales Consultant beforehand so as to avoid a large number of people in showroom at a given time. Once they arrive at the showroom, clients must be wearing a face mask, observe sanitation measures and physical distancing of two meters. For those who would like to test drive, all vehicles will be fully sanitized inside and out after each use and are guaranteed to be safe.

Even after the sale has been made, Kia still Promises to Care with its new normal way of after-sales operations by setting service appointments, observing physical distancing, wearing of personal protective gears by Service Advisors and personnel, and disinfection of all tools used and the vehicles before and after being serviced. All serviced vehicles will undergo the same quality inspection and test drive as needed but customers may expect delays as the dealership prioritizes health and safety in its operations.

Six (6) seven (7) Kia dealers in the Visayas and Mindanao will resume its operations starting May 04, 2020, from Mondays to Saturdays:

• Kia Dumaguete (8 AM to 5 PM)
• Kia Leyte (8 AM to 5 PM)
• Kia General Santos (8 AM to 5 PM)
• Kia Ozamiz (8 AM to 5 PM)
• Kia Cagayan de Oro (9 AM to 4 PM)
• Kia Iligan (9 AM to 4 PM)
• Kia Butuan (9 AM to 5 PM)

Maxus PH Details Health, Safety Guidelines at Dealerships During GCQ

With plans in place in enact a General Community Quarantine (GCQ), Maxus Philippines will soon be ready to reopen its dealerships and welcome customers, albeit under the guidelines of modified business operations in order to safeguard the health, security, and well-being of staff and customers.

As Maxus dealerships reopen its doors soon (as soon as the current Enhanced Community Quarantine is lifted), customers will expect the following:

• Customers (scheduled and walk-ins) will be required to wear face masks. If they forget to bring one, the dealer will provide, and must be worn all the time the customer is in the dealership.
• Customers will be screened for body temperature. If the reading exceeds 37 degrees Celsius, the customer shall be refused entry.
• Customers are urged to maintain physical distancing of at least one meter (3.3 feet) from other customers and staff when within the premises.
• Customers/guests will be encouraged to use hand sanitizers, which will be made accessible in strategic locations.
• Aftersales services are by appointment only. Customers are advised to call their Maxus dealers first.

Every Maxus Philippines’ dealership ensures that its operations’ staff, sales, service, and delivery crew follow the safety protocols as enumerated in its Dealership Operations Safety Measures:

• Facilities such as customer lounge, comfort rooms, and door handles will be regularly disinfected.
• Application of protective material to vehicles’ seats, steering wheel covers, shift knob, floor mat, and bumper covers throughout the time the vehicle is being serviced.
• Use of disposable gloves and proper protective gear by service team throughout the entire service process, from receiving to releasing. Car keys will be sanitized before turnover to the customer.
• Proper disposal of any used parts left in the car.
• At the billing/invoicing, staff will wear mask and gloves and maintain proper physical distancing. Only sanitized pens will be offered to customers for their signatures, and payment cards shall be disinfected before and after transactions. Change for money payments shall be disinfected prior to handing out to customers.
• For proper physical  distancing among staff, only 50 percent of the service workforce will report on site, while the rest will remain on a work-from-home or stay-at-home status.
• Vehicle pick-up and delivery services, express check-ins, and home car care services are subject to prevailing quarantine conditions of the different local governments.

Isuzu INTECO Steps Up COVID-19 Efforts

One of Isuzu Philippines Corporation’s dealer groups, INTECO (Industrial & Transport Equipment Inc), has been in the forefront of the automotive industry’s all-out efforts to assist the country’s front liners in the medical, hospital, armed forces and essential industries in their fight to halt the further spread of COVID-19 in the Philippines.

With its rallying cry “The Family That Cares”, INTECO has held numerous operations since the early part of the Luzon-wide enhanced community quarantine (ECQ), in coordination with its four dealerships (INTECO EDSA, Quezon Avenue, Pangasinan, and Pampanga), the concerned local government units, and the beneficiaries and frontliners involved in these operations.

Among these operations INTECO has spearheaded were:

• Servicing Route 17 (Metro Manila northeast area) starting from SM City San Jose Del Monte to SM Fairview/Commonwealth Hospital and MC. Coordinating closely with the Department of Transportation, INTECO transports medical front liners, materials to manufacture face shields and personal protective equipment (PPEs), relief goods and medical supplies, and continues  providing daily transportation services to the front liners at PGH;
• Donations of Disposable Bed Sheets, Face Shields, Face Masks, PPE's  to Kidney Foundation, Pasig City General Hospital (PCGH), and Pasig City Child Hope, Metropolitan Hospital in Manila, Bernardino General Hospital, New Era General Hospital, Diliman Doctors Hospital, Metro North Medical Center and Hospital, Ospital ng Paranaque, Healing Servants Foundation, National  Center for Mental Health, Research Institute for Tropical Medicine (RITM), Las Pinas General Hospital, 40 boxes of disposable bed sheets to PCGH, Victorino Luna Medical Center, East Avenue Medical Center, Philippine Foundation for Breast Care, and Tuguegarao Medical Center;
• Providing resources and relief goods to Cordillera Mountain Province, Benguet Baguio General Hospital, Bataan Medical Hospital, National Kidney Transplant Institute, Makati Medical Center, Batangas Medical, Concordia College, Andres Bonifacio Memorial Medical Center, and other collaborations of government agencies with private institutions;
• Providing valuable assistance to organizations such as: Felta Multi Media, Zonta Club Metro Pasig, CKSC Batch 84, North Road, DOTr, DSWD, DYCI, CHEERS Corp, OMNI Fab, and Laxmana Factory.

IPC President Hajime Koso lauded INTECO’s efforts. “INTECO’s valuable assistance to transport front liners and essential goods, as well as providing various services in this crucial stage of the Filipino society’s concerted efforts to quell the spread of COVID-19 is truly the ideal example of an organization that truly embodies a ‘responsible partner’. It is heartening to see not only INTECO step up to do what it can, but also the rest of the IPC dealership network in their own areas. Together, we will triumph over the most difficult adversities. IPC, together with the rest of the organizations in the local automotive industry, will do all that we can for the nation to overcome this global pandemic and at the same time ensure the security, health, and well-being of our employees and staff.”

Chery Auto PH to Double Dealership Footprint in Next 3 Years

At its official brand launch, United Asia Automotive Group (UAAGI), the newly installed distributor of Chery automobiles revealed its plans to fast track the opening of 12 dealerships. Well, that number has just risen to 15 with plans to double its footprint in the next three years.

After just three months since its brand launch, sales operations have started in Luzon, Visayas, and Mindanao.

For Metro Manila, Chery tapped the areas of North EDSA, Pasig, Pasong Tamo in Makati, and Alabang in Muntinlupa. The brand also kicked off sales in provincial areas in Luzon such as Cainta, Rizal; Marilao, Bulacan; Bauang, La Union; Bacoor, Cavite; and GMA Cavite. Chery will also be present down south through its dealerships in Iloilo; Talisay, Cebu; General Santos; Davao City; Tagum, Davao; and Cagayan De Oro.

“The trust of my partners is an important part of Chery Auto Philippines’ ongoing initiative to expand dealer network not just in the metro, but also in previously untapped urban and rural markets,” announced the grateful Rommel Sytin, President of UAAGI.

Underscoring the new dealers’ trust in Chery is the fact that none of the dealerships are new to the business. All current Chery dealers are multi-brand operations and, combined, have over 50 years of automotive experience, and employ more than 1,000 employees handling the Chery brand.

These multi-brand dealers include some of the most experienced dealership groups and principals in the automotive industry like A & B United Corporation, Absolute Advantage, Inc., Autohub Group, Alphamile Automotive Dealers, Inc., Autoperfection, Inc., Frontier Automotive of Chiongbian Group, Gateway Group, LICA Group, Magnet Motors, and San Juan Group among others.

Each Chery dealership will be fully equipped to offer a complete array of aftersales services for Chery automobiles including service, parts, and even financing programs.

Chery Auto Philippines plans to establish a total of 25 dealerships across the Philippines within the next three years.

Sytin added, “I am hopeful and overwhelmed with the trust and commitment of my dealer partners. We will continue to be aggressive in terms of providing fun, fresh, and practical driving experiences, as well as bringing state-of-the-art dealerships closer to our customers.”